Privacy Rights

Effective Date 06/21/2021

This section applies to any and all California residents about whom we have collected personal information from via any and all sources, including verbally, electronically and also through your use of our website www.CityHomeLending.com (the "Website”), including by filling out a form on our Website, buying our products or services, or communicating with us electronically, in paper correspondence, or in person (collectively, "you”).

City Home Lending Corporation applies privacy and security protections to certain use of your information as required by US federal law. This includes information that we collect consistent with your consent. As such, this Section of our Policy is limited to personal information that is not federally regulated.

For purposes of this section, "personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household.  Personal information does not include publicly available information or information that has been de-identified.

Information We Collect

We may collect the following categories of personal information about you:

  • Identifiers, which includes but is not limited to first and last name; alias; assessor parcel number ("APN”); birth certificate; insurance certificate number; death certificate; driver's license number; employee identification number; email address; family information; fax number(s); immigration/naturalization number; Internet Protocol ("IP”) address; loan identification number; online account username/password; passport number; professional license number; postal address; retirement account number; Social Security number; telephone number; trust name; state or other government-issued identification card number; tax identification number; and unique personal identifier based on the device you are using; zip code and/or other similar identifiers;
  • Commercial information, which includes but is not limited to records of personal property; products or services purchased, obtained, or considered; account balances, payment history, or account activity; other information relating to your financial institution; credit application, credit checks, and information from credit reporting agencies; and/or other purchasing or consumer histories or tendencies.
  • Information relating to Internet activity or other electronic network activity, which includes but is not limited to browser type; clickstream data; cookie identifiers; clear gifs (a.k.a. web beacons/web bugs); date/time stamp; device identifier/serial number; device platform; device version; IMEI; MAC ID; operating system; software version; pixel tags; referring/exit pages; RFID tag; number of clicks and/or other device characteristics including your choice of settings such as Wi-Fi, Bluetooth, and Global Positioning System ("GPS”), as well as your activities and movements across our websites throughout your browsing session, including the track clicks/touches, mouse movements, scrolling, keystrokes, data entered, device information and orientation, and screen size (together, "session data”);
  • Geolocation data, which includes but is not limited to Global Positioning System ("GPS”) data; locational information based upon your IP address; cell network data; and/or other similar locational data; and which may be collected from various devices including your mobile device(s) or vehicle(s);
  • Audio, electronic, or visual information, which includes but is not limited to records of calls to or from our company; and/or video surveillance information.
  • Professional or employment-related information, which includes but is not limited to your current and previous employers; employment status; job title and responsibilities; household income; compensation information and/or other information related to your work history and/or prospective employment.
  • Education information; which includes but is not limited to education history and language spoken;
  • Information not listed above and related to characteristics protected under California or federal law; which includes but is not limited to age, date of birth; disability status, gender; marital status; military service/veteran status; birthplace; nationality; race and ethnicity; citizenship status; and/or union membership;
  • Other personal information not listed above and described in California Civil Code § 1798.80(e), which includes but is not limited to bank account number, routing number, credit card number and associated CVV2, expiration date, credit history, report, and score; FHA case number; home and mortgage insurance certificate number; ; real property value; stocks and bonds account number; tax information; signature; physical characteristics or description; insurance policy number; and/or other financial, medical, and/or health insurance information.

What We Do With Your Information

We may collect or use personal information from you for the following purposes:
Assessing third party vendors / service providers
Audit, compliance, policy, procedures, or regulation
Billing, payment, and fulfillment
Customer claims and fraud investigation and prevention
Customer communications
Customer relationship management
Financial reporting and accounting
General business administration
Internal analytics
Legal compliance and other legal/regulatory matters
Marketing our products and services, and other general marketing
Processing transactions for you
Systems and data security
Website optimization, personalization, and maintenance

Sources of Collected Information

We may collect personal information from the following categories of sources:

  • Our customers, prospective customers, and website visitors, including via our websites, mobile applications, telephone, text message, postal mail, social media, forums, message boards, chatbot, or other means.
  • Our service providers, which includes customer relationship management providers, analytics providers, website hosting providers, systems administrators, mortgage lending service providers, and communications delivery services.
  • Other third parties, which includes insurance companies, law enforcement, operators of other websites and mobile applications, online advertising partners, and other data suppliers; and
  • Information that is publicly available online or elsewhere.

Who We Share Information With

City Home Lending Corporation does not sell any personal information, with the limited exception of web tracking data such as cookies and pixels that are used by third parties for advertising purposes, or otherwise provide personal information to third parties, other than service providers receiving information to perform services for us on our behalf.

We may share your personal information with the following categories of third parties:

  • Service providers
  • Other third parties, such as companies that are part of behavioral advertising networks.

We have not sold to any information to another business or any third party any personal information subject to the CCPA.

Your Rights and Choices

If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your personal information, to the extent your personal information is not already subject to federal law and the required privacy and security measures applied under federal law:

  • Right to Know. If you are a California resident, you have the right to request what personal information we collect, use, disclose, and/or sell, as applicable. You may access our CCPA Request to Know form by clicking here or you may call as at toll free 866-966-2489.
  • Right to Delete. If you are a California resident, you have the right to request the deletion of your personal information that is collected or maintained by us. You may access our CCPA Request to Delete form by clicking here or you may call as at toll free 866-966-2489.
  • Right to Opt-Out of Sale. If you are a California resident, you have the right to opt-out of the sale of your personal information by us.  clicking here or you may call as at toll free 866-966-2489.
  • Right to Non-Discrimination. If you are a California resident, you have the right not to receive discriminatory treatment by us for the exercise of the privacy rights described above.

You may also authorize someone to exercise the above rights on your behalf.  In order to exercise this right, please provide a written and signed letter stating clearly who you are authorizing to act on your behalf and what power you are granting to them to perform on your behalf, subject to our further verification as described below, to: City Home Lending Corporation, Attn: Privacy/Legal Department, 18191 Von Karman Ave, Suite 100, Irvine, CA 92612.  If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child.

The above rights are subject to our being able to reasonably verify your identity and authority to make these requests.  These rights are also subject to various exclusions and exceptions under applicable laws. In order to verify a request, we will review a request (including but not limited to the required information in any web form found herein), contact the requestor if further information is needed, and review our files and databases to identify and verify the requestor.  You must provide your full name, residential address and email address for verification purposes.

Notice of Right to Opt-Out

You have the right to direct City Home Lending Corporation not to share your personal information and to refrain from doing so in the future.  If you wish to opt-out of such sales, please do so in one of the following ways: